Case Study: Klausing Group

Located in the Horse Capital of the World, Lexington, Kentucky, Klausing Group has a strong focus on the commercial market by offering comprehensive ground management services. Roscoe Klausing, President, believes that every office park, property management or industrial client that hires Klausing entrusts that decision to a person who views their responsibility as getting the job done right. This is right in tune with the Klausing Group’s promise: We make you and your property look great.

The Result of a Poor Software Choice

About six years ago, the Klausing management team decided that to better serve their clients, Klausing would implement an enterprise business management software solution. While that decision held great promise, their first software choice delivered results that were way less than expected. Anticipation quickly turned to frustration because of usability issues. “The software was just not user friendly and support for our system was poor as well as expensive, which made us reluctant to use it,” Roscoe expressed.

However, the biggest failing Roscoe discovered was that he could not trust the information he was relying on to make day-to-day decisions. Roscoe still laments his loss of a $350K account because the job costing information he relied on from his enterprise system led him to submit a renewal bid that was unreasonably high.

A Better Fit

Still believing in the hope of an enterprise tool, Roscoe found BOSS LM business management software from The Integra Group. Because of Klausing Group’s enterprise experience, the transition to BOSS LM was swift and the system went live in less than two months. Klausing Group found the methodical approach used by the Integra Group to be very appealing. Roscoe commented that, “…the fit-gap process was extremely valuable for us because we were able to pinpoint specific operational procedures that required amending before implementing BOSS.” The results are real time and the management team now uses information that they can trust.

“…the fit-gap process was extremely valuable for us because we were able to pinpoint specific operational procedures that required amending before implementing BOSS.”

Instead of needing two administrators to operate the system, now all of the work can be handled by only one. The new user friendly system means every employee managing data that is vital to the success of the operation enters that data themselves.

There are a myriad of little things that just make life easier too. For example, once a quarter Klausing brings in their CPA to do an account by account audit. This process used to take 1-2 days. Now the CPA is in and out before lunch on the first day. Data feeds seamlessly to the Accounting System and contracts are produced in a standard manner better reflecting the professional way that Klausing goes about doing business. Customer representatives are more precise so Clients sense the true partnership which Klausing is striving to attain.

Not Just the Product

Working with organizations that offer top notch support is very important to Klausing. Ask Roscoe about his view of the support he receives and he will tell you, “…support from The Integra Group has been spectacular. I have no other supplier that has developed such a partnership-oriented relationship.”

“…our profits are the best they have ever been and I attribute much of that result to BOSS LM.”

The business results have been stunning. A year after implementing BOSS LM, Roscoe says, “…our profits are the best they have ever been and I attribute much of that result to BOSS LM.” And, Roscoe wouldn’t let you go without telling you what he sees as the single biggest BOSS LM feature—Web-based functionality. “I can access the system wherever I am through the web and still be in touch.” Straight from his iPhone, Roscoe stays abreast of critical issues with a real-time view into the business. That’s really maximizing your business management software to run your business. Roscoe would ask, can your software do that?