Support

The BOSS support website includes a knowledgebase filled with helpful articles and FAQs, training manuals, as well as tutorial videos and recordings of past webinars.

In addition you can request personalized help from our St. Louis based Professional Services team. Our support personnel are spread throughout the country, are connected with technology tools, and are accessible from our eSupport site.  All are native English speakers and support can be provided in Spanish.  Our support personnel are conversant and very knowledgeable on BOSS because they also provide deployment services, training services, and perform testing on the new releases.  They are a critical component in making our clients successful.

We pride ourselves on providing top quality support for the BOSS system.

“I have worked with several software vendors over the last 30 years in my career.  Some of them are good and some are bad.  I just wanted to drop a note to say how much of a pleasure it is working with [the support team].  They have always been quick to respond. Even when I tell them they can wait until the next day to answer, they give me a solution on that day.  I never receive an answer to go look in the manual like sometimes I feel they should.  They also give me quick answers to things that would normally take several hours for me to test in the test system.

I have never written a thank you note like this because I figure it’s a company’s job to do this but I think these guys do exceptional work and thought it should be recognized.

None of them paid me to do this.

Please tell them I appreciate their work.” – Very Large Midwest client

 

Click below to login to the Support system (for clients only).

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