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The idea is you utilize reports and the tools within the CRM to flag when things are coming back up. You document why you missed it. You flag a system that reminds you to go back after it. We run reports at the beginning of the year that show all the bids we missed in the previous year and when they should be coming back up for renewal. I go through that with our account managers and ask, ‘which ones do you have the best relationships with?’, ‘which ones are the most likely that we can clo… Read more
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“Spring is coming.” Some of the emotion for those three words is new and exciting. A forecast with no snow. Birds’ songs returning. A twinge of burnt dust coming off […]
Maintenance contract renewals along with client retention rates are typically a tough subject around most landscape companies’ offices, but especially with the mayhem that has already been the year 2020 […]
Something as critical to business profitability as “contract renewals” should not sneak into the tail end of our to-do list, but most of us have days it feels that way. […]