The BOSS support website includes a knowledge-base filled with helpful articles and FAQs, training manuals, as well as tutorial videos and recordings of past webinars.
In addition, you can request personalized help from our Client Success Team members through Support. Our support personnel is spread throughout the country, are connected with technology tools, and are accessible from our eSupport site or by phone. All support staff is native English-speaking professionals located here in the United States, and support can be provided in Spanish. Our support personnel is very knowledgeable on BOSS because they also provide implementation services, training services, and perform testing on new releases. They are a critical component in making our clients successful.
One of Integra’s core values is Service, and you will find that reflected in our BOSS Support Team.
“I have worked with several software vendors over the last 30 years in my career. Some of them are good and some are bad. I just wanted to drop a note to say how much of a pleasure it is working with [the support team]. They have always been quick to respond. Even when I tell them they can wait until the next day to answer, they give me a solution on that day. I never receive an answer to go look in the manual like sometimes I feel they should. They also give me quick answers to things that would normally take several hours for me to test in the test system.
I have never written a thank you note like this because I figure it’s a company’s job to do this but I think these guys do exceptional work and thought it should be recognized.
None of them paid me to do this.
Please tell them I appreciate their work.” – Very Large Midwest client
Check Out what BOSS Partners Have to Say:
More than a Product, a Partner.
This is how they stay in the loop [using issues]. Any issue or problem identified on the job – good or bad – gets documented as an issue. That sends out a blast to the account manager and the production manager… The account manager and the production manager know about [changes], so when Miss Smith calls… they can proactively know the answer without having to say, ‘Yes Miss Smith, let me call production.’
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