Take the Production BOSS Basics Certification Quiz

Question 1 of 72

What is the purpose of Forecasting?

Scheduling work on the Production Dashboard.
Estimating the months during which services will occur.
Scheduling the crews for anticipated work.
To alter estimated hours or pricing on Job Tickets.

Question 2 of 72

BOSS will automatically forecast and generate Work Order tickets based on System Setting parameters.

True
False

Question 3 of 72

Where do you find the Forecasting module?

On the Tickets tab.
On the Schedule tab.
On the Work tab.
On the Bids/Props tab.

Question 4 of 72

How do you Forecast a job?

By clicking on the Forecast button.
By clicking on the Description link.
By clicking on the Property link.
By generating tickets.

Question 5 of 72

When forecasting you can have remaining occurrences and still Complete forecasting.

True
False

Question 6 of 72

BOSS will automatically forecast and generate Construction Work Order tickets.

True
False

Question 7 of 72

If the number of Occurrences equals the number of Occurrences Remaining, you must do what?

Click the Complete button.
Change order the job and update the number of Occurrences.
Add Occurrences to the anticipated work month until zero Occurrences remain.
Click the Cancel button.

Question 8 of 72

The number of months available to Forecast represent the start and end dates of the job.

True
False

Question 9 of 72

What is one report used to review Forecasted work?

The Labor Analysis Pivot Report.
The GANTT vs Actual Hours Report.
The Profitability Analysis Report.
The Job Cost Report.

Question 10 of 72

You’re ready to start scheduling all forecasted contract Spring Clean Up services. What is the next step to begin scheduling the tickets?

Click on the Schedule tab and select the Production Supervisor on the Dashboard.
Click on the Tickets tab, filter the Tickets module for Spring Clean Up Services in Run status.
Click on the Tickets tab and create tickets from the Create Job Tickets module.
None of the above.

Question 11 of 72

Utilizing Routes instead of Crew Leader mode can be advantageous if there is employee turnover or crew leaders change often.

True
False

Question 12 of 72

Where can you find Supervisor Settings to set Default View, Total Available Man Hours, and Employee Hours Before OT?

Under the Administrator role, System Settings, Production tab.
On the Production Dashboard, next to the Production Supervisor, select the Actions icon and choose Supervisor Settings.
On the Production Dashboard, next to the Production Supervisor, select the Actions icon and choose Manage Crew.
Under the Administrator role, System Settings, Mobile tab.

Question 13 of 72

You are ready to start scheduling tickets for your crews for the week. How can you find a list of tickets to schedule?

Right click in the cell for the Crew and Day you want to schedule tickets.
Left click in the cell for the Crew and Day you want to schedule tickets.
Right click on drop down in the Services to Schedule window.
Left click on the drop down in the Services to Schedule window.

Question 14 of 72

A Job Ticket is an occurrence of a Service Item.

True
False

Question 15 of 72

Showing estimated hours to crews on BOSS Mobile is a system setting.

True
False

Question 16 of 72

What module is used to create job tickets for Contracts?

The Create Job Tickets module.
The Job Tickets module.
The Create Job Tickets for WO module.
The Create Job Tickets or Create Job Tickets for WO modules.

Question 17 of 72

What module is used to create job tickets for Work Orders?

The Create Job Tickets module.
The Job Tickets module.
The Create Job Tickets for WO module.
The Create Job Tickets or Create Job Tickets for WO modules.

Question 18 of 72

By default, how many Contract tickets can you generate per Service per Property each week?

One
Two
Three
Unlimited

Question 19 of 72

What criteria is used to generate tickets from the Create Job Tickets for WO module?

The Service selected.
The ‘Start Date’ entered.
The Work Order number.
The Account Manager.

Question 20 of 72

What is the purpose of the Job Tickets module?

To Forecast Jobs.
To create Job Tickets.
To Invoice tickets.
To manage Job Tickets.

Question 21 of 72

What does the Estimated Work Date represent?

The forecasted month of the ticket.
The date the ticket is scheduled to be worked.
The date the job was Signed.
A or B depending if the ticket has been scheduled or not.

Question 22 of 72

What is the definition of a ticket in Run status?

The ticket has been invoiced.
The ticket is unavailable to work or invoice.
The ticket is available to schedule.
The ticket is ready for invoicing.
The ticket is marked complete.

Question 23 of 72

What is the definition of a ticket in Worked status?

The ticket has been invoiced.
The ticket is unavailable to work or invoice.
The ticket is available to schedule.
The ticket is ready for invoicing.
The ticket is marked complete.

Question 24 of 72

What is the definition of a ticket in Approved status?

The ticket has been invoiced.
The ticket is unavailable to work or invoice.
The ticket is available to schedule.
The ticket is ready for invoicing.
The ticket is marked complete.

Question 25 of 72

What is the definition of a ticket in Billed status?

The ticket has been invoiced.
The ticket is unavailable to work or invoice.
The ticket is available to schedule.
The ticket is ready for invoicing.
The ticket is marked complete.

Question 26 of 72

What is the definition of a ticket in Cancelled status?

The ticket has been invoiced.
The ticket is unavailable to work or invoice.
The ticket is available to schedule.
The ticket is ready for invoicing.
The ticket is marked complete.

Question 27 of 72

What function is used to move time and /or material from one ticket to another?

Setting the ticket to Run status.
Using the Job Cost button.
Using the Move/Swap button.
Using the Create Job Tickets module.

Question 28 of 72

What is the primary definition of a Production Supervisor in BOSS?

A Branch Manager.
A Crew Member.
A Sales Rep.
A person who manages multiple crews.

Question 29 of 72

Updates made using the Action icon to the right of the Production Supervisor only affect the first Crew Leader on the Production Dashboard.

True
False

Question 30 of 72

Supervisor Settings help manage the Dashboard for payroll purposes.

True
False

Question 31 of 72

What is the result of moving a ticket to the Recycle Bin?

It removes the ticket from the dashboard and makes it available for future scheduling.
It updates the ticket status to Cancelled.
It deletes the ticket permanently.
It updates the ticket status to Closed.

Question 32 of 72

What does the number in parentheses represent for the Crew Leader (ex: Jacob Johnson (2) )?

The number of years with the company.
The average number of stops per day.
The number of crew members on the crew.
How many days off are available for the week.

Question 33 of 72

It’s time to generate all General Maintenance contract tickets. You select a day within the correct Week Of, and click Create Contract Tickets but no tickets generate. Why?

You also need to select a Branch.
You also need to select a Property.
There aren’t any tickets available for that week.
You also need to select the General Maintenance Service.

Question 34 of 72

What is the purpose of Production Notes?

To notify the production supervisor when the crew has completed the service.
To notify the crew with specific information regarding the service being performed.
To notify the crew with specific information regarding the property.
To notify the crew with specific information regarding the ticket.

Question 35 of 72

What is the purpose of Ticket Specific Notes?

To notify the production supervisor when the crew has completed the service.
To notify the crew with specific information regarding the service being performed.
To notify the crew with specific information regarding the property.
To notify the crew with specific information regarding the ticket.

Question 36 of 72

What does it mean if Remaining hours displays a negative number?

Less hours were worked than were estimated on the job.
More crew members clocked into the job than anticipated.
More hours were worked than were estimated on the job.
The job is in Approved status.

Question 37 of 72

What is the result of moving a ticket using the Next Week grid on the Production Dashboard?

It removes the ticket from the dashboard and makes it available for future scheduling.
It schedules the ticket to the day selected to the same crew leader.
It deletes the ticket permanently.
It updates the ticket status to closed.

Question 38 of 72

In the Job Tickets Module, what does the Warning icon next to a service mean?

The ticket is over hours.
The ticket has not been scheduled to a crew.
Indicates that some of the material allocated to the job ticket will not print on the job ticket.
The ticket is past due its estimated schedule date.

Question 39 of 72

What does it indicate when the text of a ticket on the Production Dashboard is green?

The service is under hours.
The service is over hours.
The service is incomplete.
The service is complete.

Question 40 of 72

What does it indicate when the text of a ticket on the Production Dashboard is gray?

The service is under hours.
The service is over hours.
The service is incomplete.
The service is complete.

Question 41 of 72

What does it indicate if a crew leaders day is highlighted in pink on the Production Dashboard?

The crew worked over the estimated hours for the day.
The crew is scheduled for more hours than are available for the day.
The crew is scheduled for less hours than are available for the day.
The crew will not see these tickets on BOSS Mobile .

Question 42 of 72

What Default Schedule color indicates Work Days on the Production Dashboard?

Blue
Green
Red
Yellow

Question 43 of 72

What Default Schedule color indicates Days Between on the Production Dashboard?

Blue
Green
Red
Yellow

Question 44 of 72

What color indicates there is no Default Schedule set on the Production Dashboard?

Blue
Green
Red
Yellow

Question 45 of 72

You can set a Default Schedule directly from the Dashboard or from the Job Ticket Detail Page.

True
False

Question 46 of 72

How do you schedule multiple visits for a ticket on the Production Dashboard?

Use the Edit Tickets button in the Job Tickets module.
Right click on a scheduled ticket.
Left click on a scheduled ticket.
Change the view mode to Crew Leader.

Question 47 of 72

What options do you have when scheduling multiple visits for a ticket?

Selecting a Crew Leader, Visit Date, Crew Size and Visit hours.
Viewing the estimated hours and total visited hours on the ticket.
Assigning another crew to work the same ticket.
All of the above.

Question 48 of 72

For services occurring on the same day for the same crew each week, you would want to set which type of Default Schedule?

A Days Between schedule.
A Default Schedule isn’t needed.
A Work Day schedule.
A or C.

Question 49 of 72

Which icon indicates Distributed Time on a Daily Timesheet?

The Clock icon.
The Divided Arrow icon.
The Shovel icon.
The Thumb Nail icon.

Question 50 of 72

How do you record a lunch was taken on the Daily Timesheet?

Select the checkbox for the corresponding job ticket if the lunch should be deducted from that job’s costs.
Add another time entry indicating lunch was taken on a specific job ticket.
Update the employee’s Paycode.
The employee should use an Internal ticket to record a lunch break.

Question 51 of 72

When do you enter a paycode on the Daily Timesheet?

You cannot enter a paycode on the Daily Timesheet.
To select which branch the employee was working in.
If the work perfomed should have a non-standard paycode.
To ensure the employee is paid for the time worked.

Question 52 of 72

What button is used to manually add time to a Daily Timesheet?

The Clock icon.
The Divided Arrow icon.
The Shovel icon.
The Thumb Nail icon.

Question 53 of 72

What does it indicate if you are manually adding a material allocation to a Daily Timesheet but the material is not available in the drop down list?

The material isn’t entered in the BOSS catalog.
The material is overallocated.
The material does not have available inventory.
The material was already allocated.

Question 54 of 72

After a crew member clocks in to BOSS Mobile he or she can Start and Stop time on tickets.

True
False

Question 55 of 72

What is the purpose of the Start All button on BOSS Mobile?

Marks the ticket as complete.
Sets the start time on the ticket for any employee logged in to the device.
Sets the clock time for any employee logged in to the device.
Indicates mobile time exists.

Question 56 of 72

What is the purpose of the Clock In button on BOSS Mobile?

Marks the ticket as complete.
Sets the start time on the ticket for any employee logged in to the device.
Sets the clock time for any employee logged in to the device.
Indicates mobile time exists.

Question 57 of 72

What does the Update button do on the Daily Timesheet?

This button will validate the time and material entries. If the information passes the various validation checks, the entries will be saved and the screen will close.
This button will save the time and material entries and keep the screen open.
This button will validate the time and material entries. If the information passes the various validation checks, the entries will be saved and the screen will remain open.
This button will save the time and material entries and close the screen.

Question 58 of 72

What does the Apply button do on the Daily Timesheet?

This button will validate the time and material entries. If the information passes the various validation checks, the entries will be saved and the screen will close.
This button will save the time and material entries and keep the screen open.
This button will validate the time and material entries. If the information passes the various validation checks, the entries will be saved and the screen will remain open.
This button will save the time and material entries and close the screen.

Question 59 of 72

What does the Submit and Close button do on the Daily Timesheet?

This button will validate the time and material entries. If the information passes the various validation checks, the entries will be saved and the screen will close.
This button will save the time and material entries and keep the screen open.
This button will validate the time and material entries. If the information passes the various validation checks, the entries will be saved and the screen will remain open.
This button will save the time and material entries and close the screen.

Question 60 of 72

What does the Submit button do on the Daily Timesheet?

This button will validate the time and material entries. If the information passes the various validation checks, the entries will be saved and the screen will close.
This button will save the time and material entries and keep the screen open.
This button will validate the time and material entries. If the information passes the various validation checks, the entries will be saved and the screen will remain open.
This button will save the time and material entries and close the screen.

Question 61 of 72

What does it indicate when a ticket’s Job Cost on the Job Ticket Detail screen is in red text?

The item was part of the job estimate and the actual cost has not exceeded the estimated cost.
The item’s actual cost or quantity exceeds the estimated cost or quantity.
The item was not included in the job estimate.
None of the above.

Question 62 of 72

What does it indicate when a ticket’s Job Cost on the Job Ticket Detail screen is in blue text?

The item was part of the job estimate and the actual cost has not exceeded the estimated cost.
The item’s actual cost or quantity exceeds the estimated cost or quantity.
The item was not included in the job estimate.
None of the above.

Question 63 of 72

What does it indicate when a ticket’s Job Cost on the Job Ticket Detail screen is in orange text?

The item was part of the job estimate and the actual cost has not exceeded the estimated cost.
The item’s actual cost or quantity exceeds the estimated cost or quantity.
The item was not included in the job estimate.
None of the above.

Question 64 of 72

Where do you authorize a mobile device in BOSS?

From the Daily Timesheet.
From the Production Dashboard.
From the Employee record.
From the Mobile Device Module.

Question 65 of 72

What does the tower icon represent on the Production Dashboard?

The crew leader has Logged In to a mobile device.
The crew leader has Clocked In to a mobile device.
The crew leader has Started Time on a ticket from the mobile device.
The crew leader has Stopped Time on a ticket from the mobile device.

Question 66 of 72

When a crew is working a ticket on BOSS Mobile, what does it mean when the ticket color is gray?

The ticket is being worked.
The ticket has not been started.
The ticket has been cancelled.
The ticket has been marked complete.

Question 67 of 72

When a crew is working a ticket on BOSS Mobile, what does it mean when the ticket color is yellow?

The ticket is being worked.
The ticket has not been started.
The ticket has been cancelled.
The ticket has been marked complete.

Question 68 of 72

When a crew is working a ticket on BOSS Mobile, what does it mean when the ticket color is white?

The ticket is being worked.
The ticket has not been started.
The ticket has been cancelled.
The ticket has been marked complete.

Question 69 of 72

When creating an issue what happens if you select Display to Customer?

Defines who should receive email updates about the issue.
Displays the issue to the Crew on BOSS Mobile when any ticket for the property is selected.
Displays the issue in the Customer Portal.
Provides the ability to attach documents and/or photos to the issue.

Question 70 of 72

When creating an issue what happens if you select Display to Crew?

Defines who should receive email updates about the issue.
Displays the issue to the Crew on BOSS Mobile when any ticket for the property is selected.
Displays the issue in the Customer Portal.
Provides the ability to attach documents and/or photos to the issue.

Question 71 of 72

When creating an issue what happens if you select Documents?

Defines who should receive email updates about the issue.
Displays the issue to the Crew on BOSS Mobile when any ticket for the property is selected.
Displays the issue in the Customer Portal.
Provides the ability to attach documents and/or photos to the issue.

Question 72 of 72

What does the number in parentheses indicate in the Service list (ex: (268) General Maintenance)?

It’s the value (in thousands) of the all jobs based on the Week Of.
It’s the number of tickets in Open status for the Service.
It’s a database ID for the Service.
It’s the number of days available to schedule this Service based on the Week Of.

Take the Production BOSS Basics Certification Quiz

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